How Village Cinemas is winning the next generation of moviegoers
How an AI assistant helped a major Australian cinema chain handle booking and ticketing enquiries at scale, freeing up the guest services team while keeping human escalations under 3%.
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" It’s made our business more efficient and been able to drive sales 24 hours a day 7 days a week. We gave our AI agent a name, we called it Coach Lou. Her tone was very authoritative, knowledgeable and supportive. Our customers love it, they are able to get the information they need, when they need it"
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Ben
Co-founder at TWL
“We can’t be open 24/7, but Grace, our AI bot created by Clevertar, makes sure our customers always get instant support.”
Mark Fazio
General Manager, Mate Telco
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“We’re genuinely happy with the solution so far and definitely see the value it brings. It’s been exciting to see how well it’s engaging with our customers — the traction has been very encouraging.”
Marina Maalouf
Director of Ecommerce & Digital
How Lifeblood built an AI that donors actually trust
Five years of partnership. Four major evolutions. How a step-by-step approach turned a simple FAQ chatbot named Jamie into infrastructure Lifeblood depends on every day.
Supporting Every Customer at Scale: The Curve Project Story
How Curve Project used Clevertar's AI assistant to handle customer enquiries at scale, reducing pressure on their team while lifting average order value and conversion.
The Future of Post-Placement Support is Here: Outreach AI
An inside look at how Clevertar’s Outreach AI automates post-placement support, helps identify at-risk job seekers early
ABS Census – 24/7 help for millions
Chatbot “Claire” supported Australians through the national Census, deflecting live-agent load and keeping data submissions on track.
How we built chatbot Zoe in 6 days to respond to COVID-19
Zoe helped SA Health provide 24/7 COVID-19 guidance, reducing call volumes and giving the public quick, reliable answers .
TWL - 35% uplift in AOV
TWL’s AI sales assistant, Coach Lou, guided shoppers 24/7 with personalised support, driving a 35.68% lift in AOV and converting 45.37% of assisted customers, while keeping customer service efficient.
Smarter Sustainable Shopping - Renow Outlet
Renow Outlet’s AI assistant, Renow Chat, provided real-time, brand-aligned support to shoppers, increasing AOV by 34.7% while handling thousands of enquiries.
MATE – 179k users served
Grace, delivers 24/7 support, resolving technical issues, account queries, and sales enquiries. She keeps customers happy and frees the team to focus on high-value work.
Explore More Insights & Success Stories
Fresh thinking, practical insights, and proven outcomes from across our work.
