Case Studies

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Case Studies

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Retail

Telecom

Government

Health

Government

ABS Census – 24/7 help for millions

Chatbot “Claire” supported Australians through the national Census, deflecting live-agent load and keeping data submissions on track.

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Health

How we built chatbot Zoe in 6 days to respond to COVID-19

Zoe helped SA Health provide 24/7 COVID-19 guidance, reducing call volumes and giving the public quick, reliable answers .

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Telecom

MATE – 179k users served

Grace, delivers 24/7 support, resolving technical issues, account queries, and sales enquiries. She keeps customers happy and frees the team to focus on high-value work.

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Retail

Smarter Sustainable Shopping - Renow Outlet

Renow Outlet’s AI assistant, Renow Chat, provided real-time, brand-aligned support to shoppers, increasing AOV by 34.7% while handling thousands of enquiries.

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Retail

TWL - 35% uplift in AOV

TWL’s AI sales assistant, Coach Lou, guided shoppers 24/7 with personalised support, driving a 35.68% lift in AOV and converting 45.37% of assisted customers, while keeping customer service efficient.

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General

The Future of Post-Placement Support is Here: Outreach AI

An inside look at how Clevertar’s Outreach AI automates post-placement support, helps identify at-risk job seekers early, and saves time for Workforce Australia providers.

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“We can’t be open 24/7, but Grace, our AI bot created by Clevertar, makes sure our customers always get instant support.”

Mark Fazio

General Manager, MATE Telco

“Our AI agent drives sales 24 hours a day, 7 days a week. Our customers love it because they can get the information they need, when they need it.”

Ben Dineen

Co-founder at TWL

“We’re genuinely happy with the solution so far and definitely see the value it brings. It’s been exciting to see how well it’s engaging with our customers — the traction has been very encouraging.”

Marina Maalouf

Director Ecommerce & Digital