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Case Studies
How Videoguys Turned One in Three Conversations Into a Sale
An AI Sales & Support Agent helped an Australian specialist retailer convert nearly a third of its customer conversations into completed orders, at more than double the average order value.
How Lifeblood built an AI that donors actually trust
Five years of partnership. Four major evolutions. How a step-by-step approach turned a simple FAQ chatbot named Jamie into infrastructure Lifeblood depends on every day.
How Village Cinemas is winning the next generation of moviegoers
How an AI assistant helped a major Australian cinema chain handle booking and ticketing enquiries at scale, freeing up the guest services team while keeping human escalations under 3%.
How Conversational AI Helps Fashion Shoppers Find the Perfect Fit
Curve Project delivered customer support at scale through its AI shopping assistant. Grace handled over 4,000 customer enquiries, achieved a 15% chat conversion rate, and contributed to a 17.5% increase in average order value.
TWL - 35% uplift in AOV
TWL’s AI sales assistant, Coach Lou, guided shoppers 24/7 with personalised support, driving a 35.68% lift in AOV and converting 45.37% of assisted customers, while keeping customer service efficient.
Smarter Sustainable Shopping - Renow Outlet
Renow Outlet’s AI assistant, Renow Chat, provided real-time, brand-aligned support to shoppers, increasing AOV by 34.7% while handling thousands of enquiries.
ABS Census – 24/7 help for millions
Chatbot “Claire” supported Australians through the national Census, deflecting live-agent load and keeping data submissions on track.
The Future of Post-Placement Support is Here: Outreach AI
An inside look at how Clevertar’s Outreach AI automates post-placement support, helps identify at-risk job seekers early
How we built chatbot Zoe in 6 days to respond to COVID-19
Zoe helped SA Health provide 24/7 COVID-19 guidance, reducing call volumes and giving the public quick, reliable answers .
MATE – 179k users served
Grace, delivers 24/7 support, resolving technical issues, account queries, and sales enquiries. She keeps customers happy and frees the team to focus on high-value work.
“We can’t be open 24/7, but Grace, our AI bot created by Clevertar, makes sure our customers always get instant support.”
Mark Fazio
General Manager, MATE Telco
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“Our AI agent drives sales 24 hours a day, 7 days a week. Our customers love it because they can get the information they need, when they need it.”
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Ben Dineen
Co-founder at TWL
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“We’re genuinely happy with the solution so far and definitely see the value it brings. It’s been exciting to see how well it’s engaging with our customers — the traction has been very encouraging.”
Marina Maalouf
Director Ecommerce & Digital
"Jamie handles questions in a really sensitive manner. For topics like sexual health history and medical history, checking their eligibility can be a triggering topic. But we've been reviewing the responses from Jamie and they're quite frankly brilliant. Handled with compassion"
Andrew Hague
Head of Digital, Lifeblood
"We don't want to go down the vendor path. We want partners, someone who has the same success definition as us and works jointly toward that business outcome... The value is clear, our teams are now focused on the work that actually matters.”
Krishna Soni,
GM of Technology, Village Entertainment
“We have found it beneficial for helping customers with generic questions that would normally come through to customer care or that we would not even know about. The service and support level is great; the team is always available to help and guide you, particularly as this was new to us. I can see the value it adds to our business by having this available."
Jason Fahey
Curve Project
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