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Case Studies

How Lifeblood built an AI that donors actually trust
Five years of partnership. Four major evolutions. How a step-by-step approach turned a simple FAQ chatbot named Jamie into infrastructure Lifeblood depends on every day.

How Village Cinemas is winning the next generation of moviegoers
How an AI assistant helped a major Australian cinema chain handle booking and ticketing enquiries at scale, freeing up the guest services team while keeping human escalations under 3%.
Supporting Every Customer at Scale: The Curve Project Story
How Curve Project used Clevertar's AI assistant to handle customer enquiries at scale, reducing pressure on their team while lifting average order value and conversion.

TWL - 35% uplift in AOV
TWL’s AI sales assistant, Coach Lou, guided shoppers 24/7 with personalised support, driving a 35.68% lift in AOV and converting 45.37% of assisted customers, while keeping customer service efficient.

Smarter Sustainable Shopping - Renow Outlet
Renow Outlet’s AI assistant, Renow Chat, provided real-time, brand-aligned support to shoppers, increasing AOV by 34.7% while handling thousands of enquiries.

ABS Census – 24/7 help for millions
Chatbot “Claire” supported Australians through the national Census, deflecting live-agent load and keeping data submissions on track.

The Future of Post-Placement Support is Here: Outreach AI
An inside look at how Clevertar’s Outreach AI automates post-placement support, helps identify at-risk job seekers early

How we built chatbot Zoe in 6 days to respond to COVID-19
Zoe helped SA Health provide 24/7 COVID-19 guidance, reducing call volumes and giving the public quick, reliable answers .

MATE – 179k users served
Grace, delivers 24/7 support, resolving technical issues, account queries, and sales enquiries. She keeps customers happy and frees the team to focus on high-value work.
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