Working under the Workforce Australia contract to deliver job placement? Employing post-placement support staff to track, monitor and support job seekers you’ve placed in work?

You’re going to want to see the newest, AI-driven technology for delivering post-placement support. It’s called Outreach AI.

We recently sat down with our Head of Product & CX, Matt Francis, to unpack what this technology is, how it works, and the features and benefits that job placement providers will be most interested in.

First things first, Matt, what is Outreach AI by Clevertar?

The giveaway is in the name. Outreach AI is all about delivering post-placement support to job seekers. It’s AI-driven technology that has been specifically designed for companies operating under the Workforce Australia contract and delivering job placement services.

Why was it developed?

It was developed as a way of reaching out to clients (or job seekers) that have recently been placed in work and are under the services of employment service providers.

It’s an automated way of checking in with them to make sure their placement is going well.

It uses AI technology and alerts the employment service provider team when something isn’t happening or when intervention is necessary

How does it work for the client?

After a job seeker has started on the job, they get a notification on their phone to have a chat with a character. We give the character a persona and name because that’s been proven to increase engagement.

The client follows the link that’s personalised to them and then they have a conversation with a virtual character who is a representative of the employment service provider.

The character asks them a few key questions to find out how they are tracking. How many hours did you work last week? Are there any issues we should be aware of? How’s your job going? That kind of thing.

What information is captured?

The virtual character asks questions that are designed to surface any issues or problems that the job seeker might be having in their new role. This prevents issues from escalating and becoming bigger problems. It also allows the employment service provider to give targeted support to job seekers that need it the most.

For example, say someone was working 30 hours a week regularly and suddenly dropped down to 24 hours. That might raise an alert in the back end, send a notification for each of the Employment Service consultants, who then know they need to reach out to that client. So it’s a way of really bringing to the fore the high value conversations the consultants need to have and escalating them quickly.

What are the benefits of Outreach AI?

Ultimately it comes down to two things: time and money. The main benefit is that it enables job placement providers to manage and monitor large numbers of job seekers more effectively and efficiently. The system can identify at-risk job seekers and flag them for follow-up, meaning that consultants can provide targeted support to those who need it most.

Our platform will help job placement providers to save time by automating a lot of the tasks that post-placement support staff currently do manually. For example, rather than having to make phone calls or send emails to check in with job seekers, our platform does it for you. No more paper-based reporting and manual data entry, either. Our platform automates all of that, freeing up your time to focus on what you do best supporting job seekers!

It will also help you to save money by preventing issues from escalating and becoming bigger problems. For example, if a job seeker is struggling in their new role and they’re not sure how to ask for help, they might start calling in sick, or quitting altogether. Expensive consequences, as any employer well knows. By using Outreach AI to check in with them regularly, you can prevent that from happening.

If you’re interested in learning more about our platform and how it can automate your post-placement support processes (as well as help you save time and money), please get in touch! We would be more than happy to chat with you about it.