The latest & greatest:
Blogs and News
Your Busiest Support Channel is Full of Problems AI Could Already Solve
Exploring how most customer service channels are still overloaded with simple, repetitive tasks that AI can already resolve in seconds.
How to Calculate ROI on an AI Customer Service Agent Before You Buy
A practical guide to calculating the ROI of AI customer service agents with real cost and revenue drivers.
Responsible AI Adoption in 2026: How Enterprises Can Move Fast Without Breaking Trust
88% of organisations use AI, yet 47% report incidents, winning enterprises balance speed with governance, trust, and ROI.
6 things to learn from COVID about customer experience
If the pandemic has taught us anything, it’s that empathy needs to be part of a modern customer experience.
The Gen AI Paradox: Why 80% of Companies See No Bottom-Line Impact
Despite widespread AI deployment, organizations report no significant bottom-line impact from their AI initiatives. Why?
Personalization in Ecommerce Customer Service
Imagine visiting a store that feels like it already knows exactly what you want, the store clerks answer questions instantly, and provide a shopping experience tailored just for you.
Clevertar Chair Announcement
Distinguished Clevertar Chair retires, new Chair announced as company expands artificial intelligence services
Clevertar Board Announcement
Clevertar welcomes Dinuke Ranasinghe, ex-MD of PayPal APAC and founder of successful global ecommerce marketplace provider Arcadier, to its Board of Directors.
Chatbots and AI: Fad or future for your business?
There’s a good chance you’ve already chatted to a robot online. As conversational AI rises, chatbots are delivering instant, 24/7 support at scale.
Live chat vs conversational chatbots
Chatbots can cut cost, but customers care about getting the right help, fast. Why do leading organisations pair conversational AI with live chat to deliver seamless support.
User Research & Our Ecommerce Product Development Journey
Great products start with real problems, not assumptions. Our research uncovered the true pain points facing merchants.
Generative AI: Prospects and Perils
Inspired by Ray Bradbury and the replicator from Star Trek, Martin Luerssen explores how Generative AI may not end physical scarcity — but could transform information itself.
4 Assumptions you’ve probably made about chatbots and the surprising truth
Are chatbots expensive, ineffective, or destined to replace human agents?
7 Must-meet chatbots serving Australia
Chatbots are no longer a novelty, they’re becoming a core part of the customer journey. It’s clear: AI assistants aren’t the future, they’re already here.
ChatGPT and the Next Industrial Revolution
In this thought-provoking piece, ChatGPT signals the beginning of a new industrial revolution, one driven not by steam or electricity, but by language itself.
“We can’t be open 24/7, but Grace, our AI bot created by Clevertar, makes sure our customers always get instant support.”
Mark Fazio
General Manager, MATE Telco
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“Our AI agent drives sales 24 hours a day, 7 days a week. Our customers love it because they can get the information they need, when they need it.”
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Ben Dineen
Co-founder at TWL
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“We’re genuinely happy with the solution so far and definitely see the value it brings. It’s been exciting to see how well it’s engaging with our customers — the traction has been very encouraging.”
Marina Maalouf
Director Ecommerce & Digital
