Frequently Asked Questions
How does the Conversagent app on Shopify work?
How can I change the display of my Conversagent from floating pop-up chat into an embedded in-the-page chat?
I can't add a 'block' to my Shopify site. How do I get an embedded on-the-page chat interface?
How do I view usage statistics?
What do 'conversations' mean in your pricing plan?
Are Clevertar & Conversagent GDPR compliant?
Do you create custom versions of Conversagent?
How do I move the app to a different location? / How do I specify where the app is displayed?
Conversagent isn't appearing at all on my store – what do I do?
What does 'Converted Orders' mean & how is it calculated?
What happens to the chatbot if I use all of my 'conversations' up? When does it reset?
Do you process personal data about my customers?
What model does Conversagent use?
How do I customise the colour & launch button to fit our brand guidelines?
My changes to the app aren't working – what do I do?
What does 'Conversion Rate' mean & how is it calculated?
Do you offer custom pricing/plans?
What information is collected & stored? Where is it stored & how long for?
What should I include on my store to ensure best performance of the app?
How can I edit Conversagent's greetings?
I've added the app but it's only showing on some pages, not all – what do I do?
What does 'Converted Value' mean & how is it calculated?
How do I cancel my plan / subscription?
Are there any 3rd parties that information is shared with?
Do you offer a free trial of the app?
Does Conversagent collect leads? How do I follow up with a customer who received a wrong answer?
Why is my AI answering incorrectly?
What is the 'Knowledge' feature & how do I best use it?
What is your privacy policy?
Is Conversagent multilingual?
Can I display both a floating pop-up chat AND an embedded on-the-page chat?
Why am I not receiving Pulse notification emails?
What are 'AI Instructions' & how best do I use them?
Can Conversagent track orders?
How do I tighten guardrails for Conversagent? I want it to ONLY respond to questions about our store.
Why don't I have any questions in the Pulse section?
What is 'Pulse' & how do I edit email settings for it?
Do you have a referral program?
Where should I place Conversagent?
Our stock is pre-ordered so products have no stock on the website available, how do I stop the AI from saying we are sold out?
What does the reset button do?
Can you integrate with WhatsApp or other livechat services?
Can I have Conversagent display differently on different pages?
Why do I need to give my storefront password?
How do I uninstall the Conversagent app?
What impact will Conversagent have on my site speeds?
I've made changes to my store, do I need to refresh the chatbot / How do I update content in the chatbot?
Who built Conversagent?
Can I download or export Conversations people have had with Conversagent?
What is the support email?
Can I delete conversations from the history?
How does Conversagent handle product availability?
The stats in the dashboard are not updating
Is there an installation guide?
Can I get emails about important conversations?
Is there a character input limit?
What is the playground?
Can I look at the conversations Conversagent has had with customers?
Can I change the chatbot's name?
What does the "Category" field mean in the Conversation history tab?
Is the date shown when the chat started or ended in the Conversation History tab?
What does the "Page" field show in the Conversation History tab?
What is the difference between AI instructions and additional knowledge?
What are support emails?
How do I install Conversagent on my Shopify store?
