What should I include on my store to ensure best performance of the app?
To ensure Conversagent delivers the best possible customer experience, we recommend having comprehensive, up-to-date content across your store that addresses common customer questions. This includes:
- Detailed product descriptions
- FAQs
- Shipping and returns policies
- "About Us" and brand information
- Blog posts and other helpful resources
Consider reviewing questions commonly received via live chat, emails, or support calls, and ensure that relevant answers are available on your site. To maintain accuracy, keep your content up to date by removing outdated information and manually resyncing Conversagent after any major changes.
For improved understanding, you can also add a meta store description in your Shopify backend:
- Go to your Shopify admin
- Select Settings > Preferences
- Enter a brief description of your store in the Title and meta description fields
This helps Conversagent better understand your store's context and respond more effectively.