Our stock is pre-ordered so products have no stock on the website available, how do I stop the AI from saying we are sold out?

Conversagent uses stock numbers to determine if a product is available.

The best way to try and get around this is to head to Settings > AI Instructions > Response. Edit the Response textbox & provide an additional instruction, potentially something like "If the user asks a question about stock levels, tell the customer they can pre-order the item and it will be available within xx days".

This may require some trial and error with wording.