What does the "Category" field mean in the Conversation history tab?
The Category field in the Conversations tab displays the topic assigned to each conversation by our AI. These categories aid in comprehending customer inquiries and encompass:
- Order Update – Questions about order status, changes, cancellations, or missing deliveries
- Shipping / Delivery Enquiry – Questions about shipping timeframes, couriers, delivery locations, or policies
- Product Enquiry – Questions about a specific product
- Product Recommendation – Users asking for help choosing a product
- Product Issue – Reports of problems with received products
- Stock Enquiry – Questions about stock levels or restocking
- Policy Enquiry – Questions about store policies before purchasing
- Refund / Return Request – Requests for returns, exchanges, or refunds
- Discount / Promotion Enquiry – Questions about current offers or promotions
- Business Enquiry – General questions about your company
- Site Issue – Users reporting technical issues on your site
- Payment Issue – Problems completing a payment
- Contact Request – Users asking specifically for contact details for human support
- Other – Conversations that don't fit into any of the above categories