I've added the app but it's only showing on some pages, not all – what do I do?

To make Conversagent appear across multiple pages, you need to manually add the Conversagent block to each page type through the Theme Editor. Use the dropdown menu to switch between different page types (products, collections, blogs, custom pages) and add the block wherever you want it.

Important limitations:

  • Only one Conversagent instance can be active per page. You cannot combine an embedded and floating version, or use multiple embedded blocks on the same page, as this will cause display issues.
  • If using App Embeds instead of blocks, ensure the app is toggled ON in the App Embeds section of your Theme Editor.