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Telecom

Telecom

MATE – 179k users served

Grace, delivers 24/7 support, resolving technical issues, account queries, and sales enquiries. She keeps customers happy and frees the team to focus on high-value work.

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" It’s made our business more efficient and been able to drive sales 24 hours a day 7 days a week. We gave our AI agent a name, we called it Coach Lou. Her tone was very authoritative, knowledgeable and supportive. Our customers love it, they are able to get the information they need, when they need it"

Ben

Co-founder at TWL


“We can’t be open 24/7, but Grace, our AI bot created by Clevertar, makes sure our customers always get instant support.”

Mark Fazio

General Manager, Mate Telco

“We’re genuinely happy with the solution so far and definitely see the value it brings. It’s been exciting to see how well it’s engaging with our customers — the traction has been very encouraging.”

Marina Maalouf

Director of Ecommerce & Digital

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Government

ABS Census – 24/7 help for millions

Chatbot “Claire” supported Australians through the national Census, deflecting live-agent load and keeping data submissions on track.

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Health

How we built chatbot Zoe in 6 days to respond to COVID-19

Zoe helped SA Health provide 24/7 COVID-19 guidance, reducing call volumes and giving the public quick, reliable answers .

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Fresh thinking, practical insights, and proven outcomes from across our work.