How we built chatbot Zoe in 6 days to respond to COVID-19
Zoe helped SA Health provide 24/7 COVID-19 guidance, reducing call volumes and giving the public quick, reliable answers .
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" It’s made our business more efficient and been able to drive sales 24 hours a day 7 days a week. We gave our AI agent a name, we called it Coach Lou. Her tone was very authoritative, knowledgeable and supportive. Our customers love it, they are able to get the information they need, when they need it"
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Ben
Co-founder at TWL
“We can’t be open 24/7, but Grace, our AI bot created by Clevertar, makes sure our customers always get instant support.”
Mark Fazio
General Manager, Mate Telco
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“We’re genuinely happy with the solution so far and definitely see the value it brings. It’s been exciting to see how well it’s engaging with our customers — the traction has been very encouraging.”
Marina Maalouf
Director of Ecommerce & Digital
ABS Census – 24/7 help for millions
Chatbot “Claire” supported Australians through the national Census, deflecting live-agent load and keeping data submissions on track.
TWL - 35% uplift in AOV
TWL’s AI sales assistant, Coach Lou, guided shoppers 24/7 with personalised support, driving a 35.68% lift in AOV and converting 45.37% of assisted customers, while keeping customer service efficient.
Explore More Insights & Success Stories
Fresh thinking, practical insights, and proven outcomes from across our work.
