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The Gen AI Paradox: Why 80% of Companies See No Bottom-Line Impact

Despite widespread AI deployment, organizations report no significant bottom-line impact from their AI initiatives. Why?

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AI

Chatbots and AI: Fad or future for your business?

There’s a good chance you’ve already chatted to a robot online. As conversational AI rises, chatbots are delivering instant, 24/7 support at scale.

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AI

Live chat vs conversational chatbots

Chatbots can cut cost, but customers care about getting the right help, fast. Why do leading organisations pair conversational AI with live chat to deliver seamless support.

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AI

User Research & Our Ecommerce Product Development Journey

Great products start with real problems, not assumptions. Our research uncovered the true pain points facing merchants.

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AI

Generative AI: Prospects and Perils

Inspired by Ray Bradbury and the replicator from Star Trek, Martin Luerssen explores how Generative AI may not end physical scarcity — but could transform information itself.

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AI

4 Assumptions you’ve probably made about chatbots and the surprising truth

Are chatbots expensive, ineffective, or destined to replace human agents?

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" It’s made our business more efficient and been able to drive sales 24 hours a day 7 days a week. We gave our AI agent a name, we called it Coach Lou. Her tone was very authoritative, knowledgeable and supportive. Our customers love it, they are able to get the information they need, when they need it"

Ben

Co-founder at TWL


“We can’t be open 24/7, but Grace, our AI bot created by Clevertar, makes sure our customers always get instant support.”

Mark Fazio

General Manager, Mate Telco

“We’re genuinely happy with the solution so far and definitely see the value it brings. It’s been exciting to see how well it’s engaging with our customers — the traction has been very encouraging.”

Marina Maalouf

Director of Ecommerce & Digital

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Government

ABS Census – 24/7 help for millions

Chatbot “Claire” supported Australians through the national Census, deflecting live-agent load and keeping data submissions on track.

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Health

How we built chatbot Zoe in 6 days to respond to COVID-19

Zoe helped SA Health provide 24/7 COVID-19 guidance, reducing call volumes and giving the public quick, reliable answers .

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Explore More Insights & Success Stories

Fresh thinking, practical insights, and proven outcomes from across our work.