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Blogs and News
Clevertar vs Gorgias: Which AI Commerce Platform Is Right for Your Store?
Discover why Clevertar is a leading Gorgias alternative for ecommerce retailers seeking AI that goes beyond customer support.
Best AI Agents for High-SKU Retail: 2026 Buyer’s Guide
An AI agent that works for 50 products won't work for 50,000. Here's how to choose an AI solution that scales with catalogue complexity.
Why 95% of AI Pilots Fail to Deliver ROI.
AI spending is soaring, but most pilots still fail to deliver measurable value. Here's why the AI Value Crisis is happening and what successful organisations are doing differently.
ChatGPT Won't Run Your Customer Engagement. Purpose-Built AI Will.
ChatGPT can start the conversation. Purpose-built AI finishes the job. Discover why customer engagement requires more than a general-purpose chatbot.
How Australian Retailers Are Using AI Agents to Recover Abandoned Sales
Over 70% of online shopping carts are abandoned before checkout. Here's why traditional recovery tactics are falling short, and how AI is helping retailers win more customers back.
The Top 2 AI Channels Ignored in 2026
Website chat is only the beginning. Learn why voice AI and in-store AI are becoming the next competitive advantage for businesses investing in customer experience.
The Zero-Patience Shopper: How to Win the New Generation of Online Customers
Today's shoppers give you fifteen seconds before they click away. Here's why the "zero-patience" shift isn't just Gen Z problem, and what closing the gap actually takes.
Your Busiest Support Channel is Full of Problems AI Could Already Solve
Exploring how most customer service channels are still overloaded with simple, repetitive tasks that AI can already resolve in seconds.
How to Calculate ROI on an AI Customer Service Agent Before You Buy
A practical guide to calculating the ROI of AI customer service agents with real cost and revenue drivers.
Responsible AI Adoption in 2026: How Enterprises Can Move Fast Without Breaking Trust
88% of organisations use AI, yet 47% report incidents, winning enterprises balance speed with governance, trust, and ROI.
6 things to learn from COVID about customer experience
If the pandemic has taught us anything, it’s that empathy needs to be part of a modern customer experience.
The Gen AI Paradox: Why 80% of Companies See No Bottom-Line Impact
Despite widespread AI deployment, organizations report no significant bottom-line impact from their AI initiatives. Why?
Personalization in Ecommerce Customer Service
Imagine visiting a store that feels like it already knows exactly what you want, the store clerks answer questions instantly, and provide a shopping experience tailored just for you.
Clevertar Chair Announcement
Distinguished Clevertar Chair retires, new Chair announced as company expands artificial intelligence services
Clevertar Board Announcement
Clevertar welcomes Dinuke Ranasinghe, ex-MD of PayPal APAC and founder of successful global ecommerce marketplace provider Arcadier, to its Board of Directors.
Chatbots and AI: Fad or future for your business?
There’s a good chance you’ve already chatted to a robot online. As conversational AI rises, chatbots are delivering instant, 24/7 support at scale.
Live chat vs conversational chatbots
Chatbots can cut cost, but customers care about getting the right help, fast. Why do leading organisations pair conversational AI with live chat to deliver seamless support.
User Research & Our Ecommerce Product Development Journey
Great products start with real problems, not assumptions. Our research uncovered the true pain points facing merchants.
Generative AI: Prospects and Perils
Inspired by Ray Bradbury and the replicator from Star Trek, Martin Luerssen explores how Generative AI may not end physical scarcity — but could transform information itself.
4 Assumptions you’ve probably made about chatbots and the surprising truth
Are chatbots expensive, ineffective, or destined to replace human agents?
“We can’t be open 24/7, but Grace, our AI bot created by Clevertar, makes sure our customers always get instant support.”
Mark Fazio
General Manager, MATE Telco
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“Our AI agent drives sales 24 hours a day, 7 days a week. Our customers love it because they can get the information they need, when they need it.”
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Ben Dineen
Co-founder at TWL
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“We’re genuinely happy with the solution so far and definitely see the value it brings. It’s been exciting to see how well it’s engaging with our customers — the traction has been very encouraging.”
Marina Maalouf
Director Ecommerce & Digital
"Jamie handles questions in a really sensitive manner. For topics like sexual health history and medical history, checking their eligibility can be a triggering topic. But we've been reviewing the responses from Jamie and they're quite frankly brilliant. Handled with compassion"
Andrew Hague
Head of Digital, Lifeblood
"We don't want to go down the vendor path. We want partners, someone who has the same success definition as us and works jointly toward that business outcome... The value is clear, our teams are now focused on the work that actually matters.”
Krishna Soni,
GM of Technology, Village Entertainment
“We have found it beneficial for helping customers with generic questions that would normally come through to customer care or that we would not even know about. The service and support level is great; the team is always available to help and guide you, particularly as this was new to us. I can see the value it adds to our business by having this available."
Jason Fahey
Curve Project
