Clevertar is pleased to announce that we’ll be presenting and exhibiting at the Delivering Customer Centric Contact Centres conference in Sydney. The event will be held on the 27th and 28th of November at the ICC in Sydney.
Tanya Newhouse (CEO) and Martin Luerssen (CTO) will be presenting at 10.30am on Thursday 28th, and will discuss “Intelligent virtual agents (IVAs) on the front line: how cognitive science is changing the way we use chatbots for customer service”.
The Delivering Customer Centric Contact Centres conference brings together customer service leaders to discuss challenges in achieving operational excellence and delivering optimal customer experience in their contact centres. Attendees will explore strategies to establish customer centric operations, leverage analytics to drive decision making, engage the workforce to maximise productivity and service quality.