By Martin Luerssen, Chief Technology Officer at Clevertar Did you know the average consumer interacts with customer service 65 times a year? Resolving such requests in a satisfactory manner is essential to the continuing success of any business, but it’s a huge problem when one is already facing cost pressures to further automate processes and […]
In the financial services industry, customer service can either make or break your business. It’s the very service that either convinces customers to go with your company, or sends them running wallet in hand straight to your competitor. If customers are met with a dissatisfactory experience (bearing in mind humans make impressions in just 8-seconds), […]
