MATE adds a Clevertar ‘virtual mate’ to help its customers 24/7

Clevertar is excited to announce the launch of its latest installation with Sydney-based telecommunications provider MATE.

MATE is one of Australia’s fastest-growing telco’s and prides itself on being a leader in customer service with its all-Aussie based approach. So when MATE met Clevertar’s intelligent virtual agent, Grace, with her AI and Australian accent, it made sense to add her to their support team. Now she is now helping customers after business hours with technical troubleshooting issues, account support and new sales enquires.

Clevertar’s CEO, Tanya Newhouse said

‘I’m thrilled that in the short period of time that Grace has been available, she has assisted hundreds of customers with their enquires and is delivering customer support in a reliable and extremely efficient way.’

David Fazio, Managing Director of MATE echoed these thoughts, saying

‘We’re delighted to be able to offer prompt service when our customers need it – both within and outside business hours – and Clevertar presented a great opportunity for us to do so. Winning the 2019 service champion award is a testament to our team’s efforts to be the best in this space and we look forward to advancing this even further in 2020.”

Check out Grace in action by visiting www.letsbemates.com.au/mate/support/